Technical Manager, Guest Experience Operations
- Contribute to technical and architectural direction, including design, methodology, and solution approach for current and future initiatives.
- Design and implement solutions that follow team development standards, coding conventions, and established corporate best practices.
- Partner with product owners and technical teams to understand stakeholder needs and translate requirements into scalable, maintainable solutions.
- Maintain accurate and up-to-date application diagrams and technical documentation.
- Use working knowledge of tools such as SQL and system configurations to support troubleshooting and technical investigations with internal and vendor teams.
- Lead and support user acceptance testing and performance or stress testing to ensure solution quality, reliability, and scalability.
- Proactively drive continuous improvement by analyzing user feedback, system performance metrics, and identifying enhancement opportunities.
- Perform impact analysis for proposed process or system changes, assessing downstream effects, risks, and implementation considerations to inform decision-making.
- Bachelor's or Master's degree in a relevant field, or an equivalent combination of education and related professional experience.
- 5-7 years of relevant professional experience, including hands-on involvement with data-related processes or systems.
- Working knowledge of common software architectures, development methodologies, and system design principles.
- Experience contributing to architectural and system design discussions and implementations.
- Understanding of structured analysis and technical design techniques, with solid analytical and problem-solving skills.
- Ability to perform root-cause analysis, evaluate problems, explore alternatives, and develop practical, well-reasoned solutions to meet business and technical needs.
- Proficiency in SQL and data modeling, with experience working with data for analysis and reporting purposes.
- Demonstrated ability to learn and understand underlying technical processes, with strong attention to detail and the ability to manage multiple tasks and priorities.
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