Service Representative

Field Service Representative

Tarkett in Dalton has an opportunity for a Field Service Representative. Objectives for Technical Services and Field Services include supporting Tarkett as the leader in the flooring industry; provide excellent customer service; provide excellent technical sales support; provide consistent, timely, and accurate documentation. The position will call for some work with resilient products as well (LVT, sheet vinyl, VCT, vinyl stair treads, rubber tile, wall base, etc.).

Job Responsibilities:

• Provide Technical Support via in-person contact, as well as telephone and email communications (Product, Installation, Site Conditions, Maintenance, etc.).
• Significant amount of troubleshooting and problem solving.
• Conduct Claim Inspections and Technical Evaluations in the field (Involves travel to jobsites throughout the western United States and Western Canada, and potentially outside of North America on rare occasion).
• Submit detailed reports within 48 hours including key observations/facts, photographs, collection of samples and applicable evidence.
• Product Installation of SOFT surface materials (Carpet tile, POWERBOND, broadloom) for trade Show E.g. NeoCon, Mock-ups, Field Testing, tip sheet videos, etc.
• Conduct training sessions and seminars. Involves hands-on installation demonstration and speaking/presenting in front of an audience.
• Conduct POWERBOND and broadloom certification tests (written and practical exam) that are pass or fail for the students.
• Manage the logistics of that and submit paperwork to the corporate office for certification of those students who pass the test.
• Occasional travel with Tarkett Account Executives on customer visits to provide technical support on a sales call.

Experience and Skills:

• Intermediate to Advanced computer skills (MS Office)
• Effective communication skills. Bi-lingual not required but preferred.
• Flooring installation experience; including and preferred with POWERBOND, woven, and tufted broadloom.
• Professional, respectful, honest, reliable, strong work ethic desired.

What We Offer

• A commitment that Safety is #1
• Competitive benefits, pay, and retirement plan options!
• Career growth, stability, and flexible work arrangements.

Responsible Manufacturing Protecting Our Planet for the Future

• We utilize renewable energy and a closed loop recycled water process.
• We are committed to reducing greenhouse emissions and water consumption.
• We are the only flooring company recognized by the Asthma and Allergy Foundation.

Who We Are

With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe. Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle principles, fully aligned with its Tarkett Human-Conscious Design approach. Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT).

Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.