Service Center Support Specialist

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Closing Date:

12/08/2025

Type of Position:

Customer Service

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas Fayetteville

Founded in 1871 the University of Arkansas is a land grant institution classified by the Carnegie Foundation among the nations top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education research and outreach by providing transformational opportunities and skills fostering a welcoming climate and nurturing creativity discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nations strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health dental life and disability insurance tuition waivers for employees and their families 12 official holidays immediate leave accrual and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

If you have a disability and need assistance with the hiring process please submit a request via the Disability Accommodations OEOC University of Arkansas () : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting please contact Human Resources at 479.575.5351.

Department:

Facility Operations & Maintenance Support

Departments Website:

of Job Duties: The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department greeting customers answering the departmental switchboard receiving incoming maintenance and project requests and administering the functions of the campus Key Center. This position will evaluate incoming work requests ensure correct information is entered into the system and route them appropriately for expeditious handling. This position will administer key inventory take payments/deposits for keys and process information for vehicle rentals. This position will also engage in proactive communications to keep customers informed of work status outages and upcoming maintenance activities which may impact building operations.

Regular reliable and non-disruptive attendance is an essential job duty as is the ability to create and maintain collegial harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• The formal education equivalent of a high school diploma

• At least two years of experience in a specialized or related area applicable to work performed

Preferred Qualifications:

• General office experience

• Demonstrated good customer service skills

• Familiarity with FAMIS UAs Computerized Maintenance Management System (CMMS)

• Familiarity with Workday

Knowledge Skills & Abilities:

• Knowledge of record keeping procedures

• Knowledge of the principles and practices of mathematics and statistics

• Knowledge of work-related subject area

• Knowledge of computers and software applications

• Ability to conduct research and compile data into report form

• Ability to establish and maintain filing systems

• Ability to operate standard office equipment and use of Microsoft Office

• Ability to analyze documents to determine compliance with rules regulations and procedures

• Ability to communicate both orally and in writing

• Ability to effectively communicate verbally in writing not only with staff but with deans directors department heads etc.

• Familiarity with Facility Management processes and organization

• Knowledge of accessibility and usability standards for digital content

• Knowledge of data analysis techniques and platforms

• Excellent written and oral communication skills

Additional Information:

Salary Information:

$39930 - $43923; Commensurate with education and experience

Required Documents to Apply:

Cover Letter/Letter of Application Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Caitlin Hughes Strategic Talent Acquisition Specialist

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:

Criminal Background Check Motor Vehicle Reports Check Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract develop and retain high quality faculty staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

N/A

Frequent Physical Activity:

N/A

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes

Required Experience:

IC