Assistant Manager of Operations

Assistant Manager, Operations

Join our winning team, 1915 South, as the Assistant Manager of Operations. 1915 South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do! If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today!

Position Summary:

The Assistant Manager of Operations supports the regional Operations Manager in executing audit functions, managing the store support channel, and maintaining operational compliance. This role handles day-to-day operational tasks, steps in for the Operations Manager during travel or absence, and plays a key role in quality assurance and documentation.

Job Duties:

• Support the Operations Manager in executing audits and maintaining compliance standards

• Monitor and respond to store support Teams channel during Manager absences or peak volume

• Process credit memos, refunds, and routine operational requests

• Prepare audit reports and documentation for regional review

• Assist with in-store visit preparation including checklists, training materials, and follow-up action items

• Conduct quality assurance reviews on completed audits and operational processes

• Step in for Operations Manager during travel, PTO, or high-volume periods

• Track and report on key operational metrics for assigned region

• Maintain organized records of store interactions, audit findings, and training completions

• Coordinate with Guest Solutions team on cross-functional store issues as needed

• Support SOP documentation and process improvement initiatives

Required Qualifications:

· Education: High school diploma or equivalent, required; Associate’s degree preferred.

· Experience: 1-3 years of operations, administrative, or customer service experience, required.

Physical and Work Environment Requirements:

· Physical Demands: Lifting (10lbs), Standing (25% of Time), Travel (25% of Time)

· Work Environment: Office Setting/ Field.

· Schedule: Weekdays and occasional weekends, as needed.

Why 1915 South?

· Compensation : Competitive commission-based pay with performance bonuses

· Benefits : Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance

· Paid Time Off : Paid vacation and sick leave

· Retirement: 401(k) retirement plan with company matching contributions

· Tuition Assistance : College tuition support through Thomas University

· Employee Discounts : Generous employee discounts on furniture

· Career Development : Long-term career advancement opportunities with a strong promote-from-within culture. Many of our leaders at 1915 South began their careers here- when you join us, you’re not just taking a job, you’re building a future!