Operations Coordinator I (Billing)

Momar is looking for a new Operations Coordinator ll!

Momar Inc. a privately owned specialty chemical manufacturing company based in Atlanta GA is seeking an Operations Coordinator l to join the Momar family. Reporting to the Operations Supervisor for the AquaTrol division the Operations Coordinator l is responsible for managing sales processes handling invoicing and providing support for Momars AquaTrol Division. This role requires strong inside sales experience accounting skills and the ability to effectively coordinate between sales operations and accounting teams to ensure smooth and efficient operations.

Duties/Responsibilities:

• Handle incoming email and phone requests from customers and AquaTrol/Momar Sales Representatives with a high level of professionalism.
• Perform comprehensive daily follow-up tasks and manage emails including monitoring and for ticket resolution.
• Order certificates of insurance for customers ensuring compliance and timely delivery.
• Proofread and edit AquaTrol orders making necessary corrections before releasing them to shipping.
• Set up and maintain detailed customer records with appropriate notes and updates in the system.
• Review and process all customer job contracts and paperwork ensuring accuracy and timely execution.
• Assist Sales Representatives by reviewing job orders and comparing them with job balances to avoid negative settlements.
• Provide support in bid preparation and coordination for sales and operations teams.
• Generate sales reports and analytics to track performance metrics and identify opportunities for growth.
• Assist in developing and implementing procedures to track existing jobs for performance.
• Coordinate with the sales team to track and follow up on service calls and contract renewals.
• Create and distribute sales collateral and marketing materials to support the sales team.
• Review and process bill-only orders ensuring accurate entry and invoicing according to company policies.
• Manage customer and accounting inquiries related to billing providing prompt and accurate resolutions.
• Submit invoices online for customers requiring portal submission ensuring adherence to customer requirements.
• Maintain and update the list of special invoice requests ensuring all unique billing needs are addressed.
• Adjust commissions on monthly invoices as necessary ensuring accuracy and compliance.
• Generate billing charges and end dates for WPC construction jobs in collaboration with Sales Representatives.
• Update and document customer billing information on customer cards and job cards as needed.
• Document and standardize new vendor invoice processes ensuring accuracy and efficiency.
• Follow up monthly with Sales Representatives to obtain necessary billing amounts for invoicing.
• Review correct and process all AquaTrol Sales Representative and Staff expense reports in Concur.
• Perform periodic audits of billing processes to ensure accuracy and identify areas for improvement.
• Develop and maintain financial reports and forecasts related to invoicing and revenue.
• Reconcile discrepancies between sales and accounting records providing resolution as needed.
• Collaborate with the accounting team to streamline invoicing procedures and improve cash flow management.

Required Skills/Abilities:

• Strong customer service skills and desire to help teammates and customers.
• Strong verbal written and interpersonal skills fostering effective communication with team members and stakeholders.
• Excellent organizational and time management abilities including prioritization.
• Excellent attention to detail ensuring accuracy in every aspect of the work.
• Demonstrated capability to handle multiple tasks and responsibilities simultaneously maintaining productivity and efficiency.
• Proven track record of meeting deadlines consistently even in high-pressure situations.
• Ability to deal with unpleasant angry or discourteous people.

Education and Experience:

• Associates or Bachelors degree in Business Administration Accounting Sales or a related field is preferred.
• Minimum 3 years of operations experience in a manufacturing environment or related industry.
• Minimum 3 years billing experience.

Physical Requirements: Sedentary

• The ability to lift and/or move up to 10 lbs. unassisted.
• Frequently required to sit stand use hands and fingers to handle/feel items reach with hands and arms stoop bend and talk or hear.

In compliance with the ADA Amendments Act (ADAAA) VEVRAA and Section 503 should you have a disability and would like to request an accommodation in order to apply for a currently open position with Momar please call us and ask to speak with Human Resource Department or email us. EOE/F/M/Vet/Disabled. We are a VEVRAA Federal Contractor and as such we give priority referral to protected veterans.

Required Experience:

IC