Alpharetta, Georgia

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Job Title

What does a successful Technical Solutions Consultant Director do?

You'll be leading a technical team that serves as the strategic guides for our key partners, including middleware, software vendors, and third-party service providers. This role balances strategic leadership, operational excellence, and hands on technical expertise to drive revenue growth and partner success.

What You Will Do

• Lead and develop a team of high performing Technical Solutions Consultants who collaborate with sales and product teams to create partner success strategies
• Assist in building frameworks for partner health, performance and feedback loops
• Drive innovation in partner experience
• Ensure Technical Solutions Consultants effectively translate partner business requirements into scalable and marketable solutions
• Serve as an executive level technical advisor in strategic deals and key customer meetings
• Establish career development plans, training programs and performance metrics while fostering a culture of collaboration, innovation and continuous learning

What You Will Need To Have

• Bachelor's degree with 4–7 years of relevant experience in a related field.
• 7+ years in a technical systems role, such as Operations Support, Analysis, Sales, Product, or Project Management.
• Deep understanding of partner ecosystems
• Strong business acumen and data driven decision making skills
• Strategic leadership in conjunction with coaching and mentoring team members
• Ability to balance strategic vision with hands on technical engagement
• Strong written, verbal and presentation skills
• Problem solving and conflict resolution abilities
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint

What Would Be Great To Have

• Proven track record of 2-5+ years in supervisory or leadership roles
• Experience with process improvement and performance management
• Skilled at prioritizing and delegating tasks
• B2B Retail or Hospitality System Integration with Hardware, Software, and System Service Agreements.
• Executing contracts, licenses, and agreements
• Project, product, or service management knowledge
• Business Case Justification and Problem Management Process
• Related banking industry knowledge in POS platforms, retail merchant services, payment transactions, or payment gateways

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This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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