HRIS Manager - SuccessFactors

Job Summary:

The HRIS Manager (PSS Systems Manager) role leads and manages the support, configuration, and ongoing administration of our HR systems to ensure current and future functionality exists to support HR and business processes. This role will lead HRIS team(s) who are responsible for building and supporting new capabilities in the HR technology ecosystem leveraging SuccessFactors and other compatible HR systems. The HRIS Manager actively partners with business and HR leaders to improve HR systems in support of HR, COE and payroll processes within the Global IT roadmap and strategy.

Duties/Responsibilities

• Manages the team responsible for end-to-end operational delivery of the employee life cycle events and transactions including and administration of HR programs within SAP SuccessFactors Employee Central module.
• Provides technical support, troubleshooting, and guidance to all levels of the organization.
• Develop and supports training platform to provide system training and to help guide end users on current processes and any new functionality.
• Manages and test system upgrades and enhancements, configuration changes, reports, and integrations including functional analysis and regression testing.
• Serves as lead representative and liaison between HR, Information Services, Payroll, and other stakeholders for HCM design and daily functional support and other HR and Business projects.
• Develop and champion HRIS roadmap to meet business needs. Create and lead initiatives and opportunities to optimize processes in conjunction with HRIS best practice.
• Monitor customer satisfaction and create SLAs for service expectations performance.
• Support SOX and compliance requirements and define operating procedures.
• Demonstrate understanding of business processes, internal controls and compliance risk management, and related standards and best practices.
• Experience supporting North, Central, South America (Canada, US, Mexico & Brazil) HR local requirements.

Required Skills/Abilities:

• 5 years SAP SuccessFactors experience or an equivalent HRIS system in one or more areas including Employee Central and Payroll
• Demonstrated lifecycle solutioning (requirements gathering, build, delivery, deployment, and stabilization)
• Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals.
• Demonstrates the ability to solve complex real-world problems.
• Experience researching, developing, and presenting cost/benefit analysis.
• Experience with implementing new technology to include self service capability and mobile technology.
• Experience leading and creating an engaged and collaborative team environment.

Education and Experience:

• Ten or more years of relevant experience specializing in HRIS or Shared Services environments required.
• Bachelor’s degree in information technology or human resource management preferred.

Required Experience

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.


If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at


Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster