IT Change Management Analyst (ServiceNow & Compliance)

job summary:
We are looking for a detail-oriented IT Change Management Analyst to facilitate the day-to-day operations of our change management process. You will be part of the Change Management Team within ServiceNow, ensuring every ticket is accurate, risk-assessed, and fully compliant with NIST standards before reaching production. This role is essential for maintaining operational stability and ensuring our IT environment meets all necessary audit and regulatory requirements.

location: Telecommute
job type: Contract
salary: $45 - 55 per hour
work hours: 8am to 5pm
education: Bachelors

responsibilities:
As a member of the Change Management team, you will be responsible for:

• ServiceNow Administration: Serve as a functional contributor to the Change module in ServiceNow; ensuring data integrity and proper workflow progression in alignment with team standards.
• Ticket Review: Conduct rigorous quality checks on all incoming change requests to ensure they meet mandatory audit documentation requirements.
• CAB Coordination: Assist in organizing and scribing for the Change Advisory Board (CAB) meetings, ensuring all approvals and post-meeting notes are captured in the system.
• Compliance Support: Maintain "audit-ready" records. Assist the team in gathering evidence for NIST, ISO, or FedRAMP audits.
• Risk Monitoring: Identify potential scheduling conflicts or high-risk windows and escalate them to technical leads and team management.
• Reporting: Generate weekly change success and volume reports using ServiceNow's native reporting tools to support team objectives.

qualifications:
- Experience: 2-4 years of direct experience in IT Operations or IT Change Management.

- Technical Skills: Proficiency in ServiceNow is a must. You should be comfortable navigating the CMDB and Change modules.

- Compliance Knowledge: Prior experience or familiarity with an environment governed by audit and compliance frameworks (e.g., NIST, ISO, FedRAMP).

- Frameworks: Strong knowledge of ITIL Foundation best practices for change management.

- Communication: Proven ability to coordinate with multiple teams and facilitate technical discussions during CAB meetings.

- Soft Skills: Excellent attention to detail and the professional "courage" to push back on technical teams when documentation or testing results are incomplete.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.