Product Enablement Specialist ( {{city}})

KBC Advisors is seeking a passionate and proactive Product Enablement Specialist to help drive user adoption, engagement, and feedback loops across core technology platforms.

The person in this role will be responsible for the user experience for our key data and technology platforms including Salesforce (Rethink CRM), Power BI, ArcGIS, and AI-driven platforms. Based in Atlanta, this role works at the intersection of Product, Data, and end users, ensuring a consistent, intuitive, and value-driven experience across our growing tech suite.

KBC Advisors is a modern, nimble purpose-built firm. We pride ourselves on doing things differently. We want team members with diverse views and experiences who can bring new ideas to the table. We value what makes each of us unique and use it to drive our innovative approach to commercial real estate.

Essential Duties & Responsibilities

• Partner with the Director of Product and Data to define and execute enablement strategies that improve user engagement and productivity.
• Serve as a go-to expert for Salesforce, Power BI dashboards, ArcGIS applications, and our AI platforms, translating features into benefits for users.
• Collaborate with internal teams (brokers, client services, research, operations) to gather feedback, identify friction points, and close the gap between tools and usability.
• Design and deliver training materials, onboarding programs, and usage guides tailored for Commercial Real Estate professionals.
• Track product adoption metrics and create feedback loops to help inform product development and improve UX.
• Provide 1:1 coaching and group enablement sessions, particularly during product launches or feature enhancements.
• Drive change management efforts to ensure successful rollout of new tools and processes.

Preferred Qualifications

• Experience with enablement tools (LMS, walkthroughs, feedback collection).
• Experience with CRM customization or reporting workflows.
• Familiarity with AI tools used in lease abstraction, data ingestion, or analytics.

Education & Experience

• 3+ years of experience in Product Enablement, Customer Success, Learning & Development, or Product Management in a B2B SaaS or tech-focused environment.
• Proven experience supporting end-user adoption of platforms like Salesforce, Power BI, ArcGIS, or AI tools.
• Deep understanding of the Commercial Real Estate industry, its workflows, stakeholders, and language.
• Strong written and verbal communication skills, especially in translating technical concepts into user-friendly guidance.
• Comfortable working in a cross-functional role, bridging product, data, and user teams.
• Highly organized, resourceful, and energized by problem-solving and user success.