Product Manager

Job Description

Job Description

We are looking for an experienced Product Manager to join our team in Alpharetta, Georgia. In this role, you will oversee the development and execution of product strategies, ensuring alignment with client needs and organizational goals. You will play a pivotal role in driving product innovation, fostering client engagement, and collaborating across teams to deliver impactful solutions.

Responsibilities:
• Develop and implement product strategies that emphasize client satisfaction, retention, and engagement from a global perspective.
• Manage the customer product roadmap, ensuring timely delivery of new features and updates that address client needs.
• Lead initiatives to enhance client relationships by deepening engagement and maximizing the value clients derive from the product.
• Act as a strong advocate for clients, ensuring their feedback and requirements are integrated into the product development process.
• Conduct regular client meetings, presentations, and demonstrations to keep them informed about updates and new features.
• Leverage customer insights to identify opportunities for product enhancements and innovative features.
• Collaborate with internal teams to align product roadmaps with client expectations and broader business objectives.
• Partner with sales teams to understand client challenges and identify opportunities for tailored product solutions.
• Communicate product updates and manage expectations effectively within the team to ensure seamless client experiences.
• Support global launch teams in delivering sales enablement materials and ensuring alignment with sales needs.• Proven experience in product management, including working with software and hardware products.
• Strong knowledge of the global payments industry and technology services ecosystem.
• Expertise in Agile Scrum methodologies, backlog grooming, and bug tracking.
• Proficiency with tools such as Atlassian Jira for product management and tracking.
• Demonstrated ability to make data-driven decisions and prioritize product enhancements.
• Experience managing KPIs and aligning customer roadmaps with organizational strategies.
• Comfortable working in a fast-paced, matrixed environment with diverse stakeholders.
• Familiarity with collaborating across international teams and adapting to varied perspectives.