Operations Director

Operations Director

Location: Remote (U.S. based, ET hours)
Type: Full-time
Salary: $150,000–$200,000/year

Cloud Haven is a fast-growing Salesforce Partner helping clients unlock the full potential of the Salesforce ecosystem. We’re seeking an Operations Director to lead delivery operations, scale internal systems, and elevate team performance across our remote-first consultancy.

Responsibilities

• Operational Strategy & Execution : Design scalable systems across delivery, staffing, and client success.
• Team Leadership & Enablement : Oversee onboarding, performance management, and resource planning.
• Client Delivery & Experience : Ensure consistent, high-quality delivery and monitor client satisfaction.
• Process Optimization & Systems : Own internal tools and refine workflows.
• Financial & Resource Management : Manage budgets, forecasts, and utilization targets in collaboration with sales and delivery leads.

You Bring

• 4+ years in operations leadership, ideally in consulting, SaaS, preferably the Salesforce ecosystem
• Experience scaling delivery teams and systems in a remote-first environment
• Excellent communication, emotional intelligence, and strategic thinking
• Salesforce experience (certifications a plus)

You’re the Right Fit If Your Genetic Encoding Is To:

• Lead, manage, and hold accountable a team of talented employees
• Deliver client success—especially with enterprise-level clients
• Build process around a team that strives for excellence
• Master vendor relationships to get the job done

Our Core Values

• Smart : Self-driven and continuous learner
• Team Player : You revel in your teammates’ success as much as your own
• Excellence : You deliver high-quality, high-value work that WOWs
• Professional : You take pride in your appearance, environment, and how you show up
• Seeks Feedback : Action-oriented—feedback isn’t just accepted, it’s pursued

Compensation & Benefits

• Medical, dental, vision, and life insurance (including $0-cost options for employees and 50% coverage for families)
• FSA & HSA with employer contributions
• 401(k) with 4% employer match

Why Cloud Haven?

• Remote-first, values-driven team that blends technical excellence with human-centered consulting
• Opportunity to shape the future of a growing Salesforce consultancy
• Culture of clarity, trust, and continuous improvement—built to support people, not just process