Customer Service Support Associate
This is a remote position.
We are seeking a Customer Service Support Associate to join our team at Earls Plumbing & Drain Cleaning. The ideal candidate will be responsible for providing exceptional customer service support to our wholesale clients. This role plays a crucial part in ensuring customer satisfaction and maintaining positive relationships with our valued customers.
Responsibilities:
- Respond to customer inquiries and provide timely and accurate information
- Assist customers with order placement, tracking, and product inquiries
- Resolve customer complaints and issues in a professional and efficient manner
- Coordinate with internal teams to ensure customer needs are met
- Maintain customer records and update information as needed
- Identify opportunities to upsell or cross-sell products to customers
- Provide feedback to management on customer trends and issues
Qualifications:
- High school diploma or equivalent
- 1+ years of experience in customer service or related field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment and prioritize tasks
- Proficiency in Microsoft Office Suite
- Experience with CRM software is a plus
If you are a customer-focused individual with a passion for providing exceptional service, we encourage you to apply for the Customer Service Support Associate position at Earls Plumbing & Drain Cleaning. Join our team and be a part of a company that values its employees and customers alike.
Requirements
- High school diploma or equivalent
- 1+ years of experience in customer service or related field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment and prioritize tasks
- Proficiency in Microsoft Office Suite
- Experience with CRM software is a plus
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