Senior Supply Chain Manager, SWA Capacity Planning

DESCRIPTION

The Planning Supply Chain Manager ultimately solves the questions of (1) how do we make our shipping services best in class and (2) how do we offer our shipping services to more customers.
Are you an experienced Business Operator with a strong work ethic? Do you enjoy solving complex optimization problems? If yes, this opportunity will appeal to you. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

The Planning Supply Chain Manager works across the organization in a cross-functional environment with Operations, Product, and Tech teams to define the needs, goals, and execution plans to create a world class transportation network. They maintain and report up to date and accurate statistics, management reports, and analysis. They also facilitate the flow of information between different stakeholders and resolves any potential issues that impact customer experience and business continuity. The Supply Chain Manager also provides timely resolution to issues by researching and querying internal tools and by making real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time.

In this position, you will own strategic Amazon Shipping growth and business relationships for the organization to optimize cost and improve profitability. This position requires working with partner teams across various supply chain functions like transportation, engineering, launch, finance, and operational planning. This position will also require working with business teams such as Revenue Management, Business Development, and Commercial. This role is a high visibility role as it requires regular interaction with leadership team and involves in critical decision making. Finally, this position develops and implements scalable solutions to support new reverse logistics volume streams and to seamlessly integrate these volume streams into the Last/Middle Mile planning businesses.

Key job responsibilities
• Work with partner teams across various supply chain functions like transportation, engineering, launch, finance, and operational planning (under the roof and on-road)
• Leverage historical data to create forward looking planning models to integrate in partnership with business teams
• Utilize problem-solving skills to work through difficult challenges
• Provide forecast and work with downstream & upstream stakeholders, such as Amazon Logistics (AMZL) and North America Sort Center (NASC), to plan for capacity
• Collaborate with AMZL and NASC to drive capacity decisions such as hiring, vehicle procurement and onboarding Delivery Service Partners
• Improve demand forecast and route planning accuracy
• Drive commingling opportunities to improve shipments per route and overall cost per unit
• Integrate reverse-logistics demand with existing Amazon Shipping Operations demand
• Present data-driven proposals and plans to Sr. Leadership
• Travel 5% each quarter required (Quarterly offsites)

A day in the life
The Demand Planning & Forecasting Supply Chain Manager operates in an ambiguous environment. We're building something brand new and so this person will balance between big thinking and tactical execution. This will require direct analyses and partnering with stakeholders across Amazon.

About the team
Our team leverages Amazon's broad logistics networks to create new shipping services and open the doors for unique customer segments. We're an ingenious team of problem solvers. We respect diverse thoughts and believe that happy team members are productive team members.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- 5+ years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
- Demand Planning, Logistics, and Capacity Planning experience