Banking Call Center Agent

Job Description

Job Description

LOCATIONS: Onsite Alpharetta GA 30005

Pay: $20 per hour

Start: September 2026

Schedule After Training: Monday-Friday 8am-8pm and Rotating Saturdays

Title: Banking Call Center Agent

Job Duties:

• Manage high-volume inbound and outbound calls with professionalism and efficiency
• Assist customers with account inquiries, transactions, and service requests
• Resolve issues and complaints while ensuring a great customer experience
• Identify customer needs and provide accurate solutions or escalate when necessary
• Follow communication scripts and compliance guidelines
• Perform account maintenance tasks such as transfers, stop payments, and updates
• Meet individual and team performance goals (KPIs)

Qualifications:

• Commute to our Alpharetta Office five days a week
• Strong communication and customer service skills
• Tech-savvy with knowledge of basic computer systems and online tools
• Problem-solving mindset with attention to detail
• High school diploma or equivalent required
• 1+ year of customer service, retail, or call center experience (preferred)
• Banking or Financial Service Experience (Preferred)
• Previous Call Center/Contact Center Experience is required
• Must live minimal 25 miles from 30005 area

If this opportunity aligns with your experience and availability you may alternatively email your updated resume to:
kehinde.sosina@remx .com

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.