Collections Specialist - Loans (Remote - USA)

Job Description

Job Description

Job Title: Collections Specialist (Loans)

Company: Trophy Point Investment Group

Location: Remote – USA

Status Type: Full-Time

Compensation: Based on Experience

Website:

Trophy Point Investment Group is seeking a motivated and detail-oriented Collections Specialist to manage and resolve past-due loan accounts. The ideal candidate will have experience in loan servicing, customer communication, and collections strategies, with the ability to maintain professionalism and compliance at all times. This role plays a critical part in protecting the company’s financial health while supporting positive client relationships.

• Contact borrowers to resolve past-due accounts and negotiate payment arrangements.
• Monitor aging reports and maintain detailed logs of collection efforts.
• Recommend and initiate escalation procedures for delinquent accounts, including legal action or foreclosure support when necessary.
• Collaborate with internal teams including Special Servicing, Accounting, and Legal to track and resolve collections issues.
• Prepare written correspondence such as demand letters, payment agreements, and settlement offers.
• Maintain compliance with all federal and state laws and regulations (FDCPA, FCRA, etc.).
• Work with third-party servicers and attorneys on escalated or charged-off loans.
• Report on portfolio performance, delinquency rates, and recovery trends.
• Provide timely and accurate updates to leadership on high-risk accounts.

• 2–4 years of experience in loan collections, loan servicing, or financial recovery (real estate/private lending preferred).
• Strong communication and negotiation skills with a customer-first mindset.
• Familiarity with collection tools, CRM systems, and loan servicing platforms.
• Knowledge of FDCPA and other relevant debt collection regulations.
• High level of attention to detail, time management, and organization.
• Ability to work independently in a fully remote setting.
• Bachelor’s degree in Business, Finance, or related field preferred (or equivalent experience).

• Be part of a fast-growing private lending firm with a focus on integrity and impact.
• Enjoy the flexibility of remote work from anywhere in the U.S.
• Collaborate with a mission-driven team of professionals dedicated to real estate finance innovation.

Contribute to real-world solutions and support borrowers through thoughtful collections strategies.

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