Transitions Support Specialist

The Transitions Support Specialist plays a critical role in ensuring seamless operational transitions for property acquisitions, dispositions, and new developments. This position provides end-to-end administrative ownership of key integration tasks, serving as the central coordinator for due diligence, data collection, documentation, and communication across internal teams and external partners.

What You'll Do:

Acquisitions & Dispositions

• Lead the administrative process for onboarding new properties into the portfolio, including data entry, deliverable collection, and coordination of transition checklists
• Oversee offboarding activities for property dispositions, ensuring timely and accurate transfer of records, documents, and assets
• Maintain organized and accessible acquisition/disposition files for compliance and audit purposes
• Provide administrative support to the Transitions Manager for client and property integration needs
• Assist and/or lead transitions to ensure all takeover processes are within company policy and procedure including, but not limited to transition calls, project manager and liaison between support departments, managers, and owners
• Act as liaison between client & PeakMade for transition properties, supporting client kickoff and attending regular update calls

New Developments

• Coordinate administrative tasks for new property launches as detailed on the New Development Checklist and as directed by the Transitions Manager
• Track development milestones and manage documentation related to construction handoff and operational preparedness

Due Diligence

• Serve as a point of contact for gathering, reviewing, and organizing due diligence materials
• Ensure all required property and operational data is complete, accurate, and delivered on schedule
• Collaborate with cross-functional teams to track outstanding items and address information gaps
• Assist with due diligence report, write-up and delivery

General Transitions Support

• Maintain detailed project plans, checklists, and timelines for all property transitions
• Coordinate with internal departments to ensure smooth integration and handoffs
• Monitor progress against deadlines and escalate risks, or delays to the Transitions Manager
• Maintain integration process documentation and suggest improvements for efficiency
• Maintain knowledge of Company policies & procedures
• Perform other duties and tasks assigned by the Transition Manager

Reporting Relationships

This position is reported directly to the Transitions Manager

Internal Interfaces with:

• Property Team Members

Peak Corporate Office to include:

• Regional VP/Regional Managers
• Shared Services
• Client Services
• People Operations
• Sales & Marketing
• Risk & Compliance
• Accounting
• Information Technology

External Interfaces with:

• Clients
• Outgoing & Incoming Management Companies
• Vendors
• Service Technicians
• Residents
• Guarantors

Qualifications:

§ Candidate must have a successful track record in Property Management

• Ability to manage multiple projects simultaneously in a fast-paced environment
• Must be able to travel to newly acquired properties and due diligence assignments
• This position is a minimum of 50% travel, including air travel
• High school diploma or equivalent required; College degree preferred
• A valid driver's license is required
• Must be at least 25 years of age to be able to meet some car rental requirements
• Computer literacy required

§ Must be proficient in Entrata and Microsoft Office applications

• Strong written and verbal communication skills
• Must have excellent communication, customer service, and organizational skills
• Ability to work on a flexible schedule which may include weekends as necessary to fulfill job assignments