Program Manager, Retail Enablement

Job Title: Program Manager. Retail Enablement

Department: Community Impact

Reports to: Manager or Director, Hunger Relief Network

FLSA Status: Salary/Full-time 

About Us & Our Mission: The mission of Golden Harvest Food Bank is to transform lives by feeding our hungry neighbors today and building a healthy, hunger-free tomorrow. We exist simply because people in our community struggle with meeting a basic human need - having enough to eat. Founded in 1982, Golden Harvest Food Bank works to create a safety net of partner agencies, programs, and direct services to meet the needs of our neighbors who struggle with hunger across our 25-county service area. With a network of over 325 partner agencies and programs, we can get nutritious meals directly into the hands of those in need within their communities. 

Our Values:

Faith: Our Christian faith motivates us to live out Jesus' teachings, feeding the hungry in our communities and uniting with people of every creed in a movement of compassion, service, and positive change. 

Health: We prioritize the well-being of each person, aiming to offer safe, nourishing food to those we serve, recognizing that healthy lives depend on healthy food, environments, and communities, as part of our efforts to break the cycle of poverty and hunger. 

Service: With kindness, openness, and joyful generosity, we address the unique needs of each individual without judgment, fostering a spirit of compassion and sensitivity. We listen to the story and needs of each person so that they know they are seen, heard and valued in a world where they may often feel invisible. 

People: Respecting the inherent worth and dignity of every person, we approach all with justice, equity, and understanding, honoring the lives, ideas, and concerns of those we serve, valuing donors' gifts, and cherishing volunteers while ensuring positive and impactful experiences in support of our cause. 

Community: Collaborating with individual community members, partner agencies, businesses, and local government, we strive to change our community through openness, cooperation, and transparency, united by our shared mission of feeding the hungry. 

Reasons to work at Golden Harvest

-It's more than a job, it's a mission. 

-Competitive wages and benefits 

-Twenty paid holidays 

-Faith-based organization 

-Paid time off & flextime 

-Making an enormous difference

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Job Summary

The Retail Enablement Manager secures and strengthens partnerships with retail donors by providing tools, training, and support to streamline food donation processes and expand participation. This role works cross-functionally to implement strategies that improve the efficiency, quality, and reach of donations, ensuring retailers are aligned with Golden Harvest's mission to fight hunger. It also pairs and trains our hunger relief partners to work alongside our retail partners. By building strong relationships and enabling retail success, this position helps increase the variety and volume of nutritious food available to our hunger relief partners and the communities they serve.

Supervisory Responsibilities

-No supervisory responsibilities 

-May have interaction or provide directions to volunteers at distribution sites

Skills & Competencies

To perform the job successfully, an individual must demonstrate teamwork, commitment, effective written and verbal communication, and strong organizational skills. This position requires meticulous attention to detail, effective time management, and the ability to prioritize tasks. Must be results-driven and take ownership, initiative, and pride in their work. This position requires a positive and solution-based attitude, consistently displaying a clear understanding of professional behavior and customer service, interacting with personnel and public entities at all levels.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

-Strong program ownership mindset-able to manage priorities, set timelines, and execute on objectives with minimal oversight.

-Exceptional communication and relationship-building skills to engage retail partners, internal stakeholders, and agency partners.

-Adept at collecting, analyzing, and reporting on program data to inform strategy and measure outcomes.

-Highly organized and detail-oriented, with the ability to balance field work (e.g., store visits) and administrative responsibilities.

-Proven ability to collaborate cross-functionally and influence without direct authority.

-Comfortable presenting to external stakeholders (e.g., retail district managers) and representing the program professionally in community and donor settings.

-Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Forms, Teams).

Education and/or Experience

-Bachelor's degree in Nonprofit Management, Business, Public Administration, Supply Chain, or a related field preferred.

-Minimum of 3 years of experience in program coordination or management, ideally within nonprofit, food banking, or grocery environments.

-Demonstrated experience independently managing a program from planning through execution and evaluation.

-Familiarity with food donation processes, food safety, or inventory systems is a strong plus.

-Experience in building and managing partnerships, especially in retail or food industry settings.

-Working knowledge of Feeding America's data systems and reporting tools is preferred.

-Experience with CRM, donor databases, or food recovery/donation platforms is a plus.

Certificates, Licenses, Registrations 

-Must have a valid driver's license (this is not a CDL required position)

-Successfully complete the ServSafe Food Safety certification within 6 months of onboarding

-Must be able to pass background checks, MVR checks, and drug screen

Physical Demands 

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

-Required to stand, walk, sit, reach with hands and arms

-Required to climb or balance and stoop, kneel, crouch, or crawl

-Lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

-Ability to operate all vehicles, excluding commercial, safely, always

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

-Noise level moderate

-Typically works in an office setting and within retail stores in the community

-Frequently operates vehicles within the service area of 24 counties in both South Carolina and Georgia.