Parking Ambassador Operations Supervisor

Job Description

Job Description

Operations Supervisor is responsible for overseeing the daily operations of parking ambassador staff, ensuring consistent service delivery, adherence to policies, and a high standard of customer service. This role supports both frontline staff and management to maintain efficient and safe parking operations across assigned locations. If you’re someone who can tackle challenges with confidence, provide exceptional customer service, and motivate a team, we want to meet you!

Key Responsibilities:

• Responsible for the supervision of location staff: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.
• Ensure staff adhere to uniform standards, customer service protocols, and safety procedures.
• Conduct routine site inspections to monitor ambassador performance, parking lot conditions, and customer interactions.
• Respond to and resolve escalated customer complaints or service issues in a timely and professional manner.
• Assist with training, onboarding, and continuous development of parking ambassadors.
• Track attendance, manage daily logs and reports.
• Maintain compliance with AAA parking standards while fostering a positive parking experience for our guests.
• Enforce company parking policies and provide corrective action when necessary.
• Serve as a liaison between ambassadors and upper management, providing regular updates and feedback.
• Maintain accurate reports related to citations, incidents, equipment usage, and customer interactions.
• Ensure all staff follow safety guidelines and protocols, particularly in high-traffic or hazardous areas.
• Support special event coordination, traffic flow management, and contingency planning as needed.

Job Qualifications

• High school diploma or GED required, associate or bachelor’s degree preferred.
• Minimum of 2 years of supervisory or lead experience in parking operations, security, or related field
• Strong leadership, communication, and interpersonal skills.
• Ability to handle stressful situations with professionalism and diplomacy.
• Must be able to work flexible hours, including evenings, weekends, and holidays as needed.
• Ability to work in various weather conditions and remain on foot for extended periods.
• Proficient with handheld enforcement devices, reporting systems, and basic computer applications.
• Must possess a valid driver’s license and a clean driving record.
• Ability to pass a pre-employment background check
• Previous experience working in high-stress situations with tight deadlines/high customer expectations.
• Proficient in basic computer and reporting systems.
• Knowledge general Microsoft Office Applications.
• Must have reliable transportation

AAA Parking is an Atlanta based parking management company. Founded in in 1956, the company maintains an impressive portfolio of clients around the country, from Miami to New York to Los Angeles and 20 additional cities in between. AAA Parking operates and manages full-service valet and self-parking operations for over 200 properties, including hotels & resorts, stadiums, arenas, performing arts and convention centers, office buildings, hospitals, municipalities, and public parking

Company Description

AAA Parking is an Atlanta based parking management company. Founded in in 1956, the company maintains an impressive portfolio of clients around the country, from Miami to New York to Los Angeles and 20 additional cities in between. AAA Parking operates and manages full-service valet and self-parking operations for over 200 properties, including hotels & resorts, stadiums, arenas, performing arts and convention centers, office buildings, hospitals, municipalities, and public parking