Manager, Customer Compliance

DP World is growing—and we’re looking for a Customer Compliance Manager in Union, GA , who excels in fast-paced warehouse environments and enjoys owning customer standards, audits, and accountability. With multiple shifts, cross-functional teams, and high customer visibility, this role offers the opportunity to lead compliance at scale while making a direct impact on customer trust and operational excellence within a global logistics organization.

DP World offers a market-competitive compensation package and the opportunity to grow within a global, high-performing organization . We invest in our leaders and provide exposure to large-scale operations, innovation, and career mobility—locally and globally.

Why DP World?

Trade is the lifeblood of the global economy—and at DP World, we’re transforming how the world moves goods.

With 111,000+ employees , 159 nationalities , and operations in 77 countries , DP World is redefining supply chains through innovation, technology, and collaboration. Our family of businesses—including syncreon, Imperial, and P&O —works together to deliver smarter, faster, and more resilient logistics solutions.

We are committed to:

• Innovation and continuous improvement

• Inclusion, diversity, and belonging

• Empowering our people to reach their full potential

At DP World, free minds and different perspectives change what’s possible .

About the Role

The Customer Compliance Manager ensures adherence to customer regulatory and contractual requirements within a warehouse environment. This role leads audit readiness, manages customer compliance activities, and oversees a team of 10–15 employees while serving as the primary customer-facing compliance contact.

Key Responsibilities

Customer Compliance & Audit Management

• Lead customer audits, assessments, and inspections from preparation through closure
• Serve as the primary point of contact for customer compliance inquiries and escalations
• Ensure continuous audit readiness across all warehouse operations

Team Leadership & Management

• Lead, coach, and develop a team of 10–15 compliance or quality team members
• Set clear performance expectations and ensure accountability
• Conduct performance reviews, coaching, and corrective action as needed

Corrective & Preventive Actions (CAPA)

• Own and track corrective and preventive action plans to completion
• Partner with cross-functional leaders to address root causes and prevent recurrence

Documentation & SOP Governance

• Ensure compliance documentation, SOPs, and work instructions are accurate, current, and audit-ready
• Maintain evidence repositories to support customer and regulatory requirements

Operational Compliance Oversight

• Monitor daily warehouse operations to ensure adherence to customer standards, safety requirements, and contractual obligations
• Identify compliance gaps and proactively implement corrective actions

Training & Compliance Validation

• Ensure required compliance training is completed, documented, and validated
• Partner with HR and Operations to support onboarding and ongoing compliance education

Qualifications

• 5+ years of warehouse compliance, quality, or operations experience
• 2+ years of people management experience
• Strong audit, documentation, and customer-facing experience

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.