Implementation Coordinator

Job Description

Job Description

Benefits:

• Health insurance
• Home office stipend
• Paid time off
• Parental leave
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts

Position Summary
As the Implementation Coordinator, you will play a pivotal role in ensuring the seamless onboarding and rollout of franchise locations. Leveraging your exceptional organizational skills and attention to detail, while working closely with the Implementation Manager and other cross-functional departments, you will create and help coordinate the comprehensive Implementation Plans (IPs) to help guide the implementation process.

As the Implementation Coordinator, you will embody our core values in your daily work. You will proactively help drive the implementation process, taking ownership of your tasks and responsibilities to ensure the successful completion of projects. Your strong teamwork and communication skills will facilitate collaboration across departments, yielding high quality results. With a commitment to accountability and integrity, you will ensure the implementation documentation and processes meet the highest standards. This is a mainly remote position reporting directly to the Implementation Manager.

Essential Duties and Responsibilities
The essential duties and responsibilities include, but are not limited to the following:

• Actively engage in daily virtual meetings with the Implementation Team, franchisees, and cross-functional stakeholders to provide support and facilitate progress on implementation initiatives
• Coordinate Implementation Plans for franchise locations
• Communicate effectively and efficiently with all stakeholders and departments
• Utilize Salesforce and Google Sheets as the primary tools for case management, record- keeping, and implementation status tracking. Auditing and updating as needed.
• Coordinate with other departments to ensure a smooth and efficient rollout of operations for franchise locations
• Request information and follow up with stakeholders and departments in a professional and timely manner
• Facilitate introductions to establish connections between franchisees, vendors, and internal departments, including followup to confirmation of completion
• Regularly audit and perform quality checks on key implementation spreadsheets, resolving issues as needed
• Coordinate the organization and filing of franchise implementation documentation, such as forms and acknowledgments, in the designated cloud storage and CRM systems
• Proactively manage the implementation teams shared email account, triaging incoming messages and routing them to the appropriate stakeholders
• Address and respond to franchisee email inquiries ensuring consistent and accurate responses through partnering with the Implementation Team

Required Skills/Abilities

• 1-3 years of experience in a project coordination or implementation role preferred
• Strong organizational and time management skills to meet deadlines in a fast paced environment
• Excellent communication and interpersonal skills including but not limited to phone and email etiquette
• Problem-solving mindset to identify and troubleshoot issues proactively
• Knowledge of Microsoft Office and Google Suite
• Experience with Salesforce a plus
• Able to handle multiple tasks or projects at one time meeting assigned deadlines
• Ability to establish and maintain effective working relationships fostering teamwork
• Strong customer service-oriented approach and ability to effectively communicate with internal and external stakeholders
• Strong attention to detail with a proactive approach to follow-through

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Office environment
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Less than 10% on-site events at our home office in Atlanta

Flexible work from home options available.