Mitigation Lead Technician

We are seeking a hands-on and experienced Mitigation Lead Technician to oversee and execute emergency restoration projects involving water, fire, mold, and environmental damage. This role requires strong leadership in the field, technical expertise, and a commitment to safety, quality, and customer satisfaction. The ideal candidate is confident managing crews, communicating with clients and adjusters, and ensuring projects are completed to industry standards.

Key Responsibilities

Project Leadership & Execution

• Lead mitigation jobs from start to finish, including water, fire, mold, and biohazard restoration
• Supervise and train technicians on equipment usage, safety protocols, and restoration best practices
• Set up containment zones, perform demolition, and maintain clean, organized job sites
• Operate and maintain drying and dehumidification equipment (e.g., air movers, dehumidifiers, HEPA filters, injectidry systems)

Technical Documentation & Quality Control

• Monitor job progress and adjust strategies based on IICRC standards
• Take and record moisture readings accurately using field software (e.g., MICA, DASH, Encircle)
• Ensure all documentation is complete, timely, and aligned with company and industry requirements

Client & Team Communication

• Serve as the primary point of contact for customers and insurance adjusters on-site
• Communicate clearly and professionally with internal teams to coordinate project handoffs and updates
• Uphold a high standard of customer service throughout the project lifecycle

Logistics & Emergency Response

• Maintain a clean, stocked, and organized company vehicle
• Ensure all equipment is in working order and ready for deployment
• Participate in on-call rotation and respond to emergency calls as scheduled

Qualifications

• Minimum 2 years of experience in mitigation or restoration (residential and/or commercial)
• WRT certification required; additional certifications (ASD, AMRT, FSRT) strongly preferred
• Proficient with moisture detection tools and structural drying equipment
• Demonstrated leadership ability or strong interest in growing into a lead role
• Excellent communication and customer service skills
• Physically fit and able to lift 50+ lbs
• Valid driver’s license with a clean driving record
• Willingness to work flexible hours, including evenings and weekends