Benefits Coordinator

Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. More than four thousand global employees work across our portfolio of brands, including Jacuzzi, Sundance Spas, Hydropool Swim Spas and Hot Tubs, DreamMaker, and more.

With manufacturing and warehouse operations in the United States, Canada, Mexico, Italy, the United Kingdom, France, Brazil, Chile, and Australia, we have more than 65 years of experience delivering innovative wellness products to our consumers across our many brands.

Jacuzzi Group is seeking a Benefits Coordinator to provide hands-on administration and frontline employee support for the company’s health, welfare, and retirement benefit programs. This role is primarily responsible for day-to-day benefits operations, employee inquiries, enrollments, billing accuracy, and wellness program activities. The ideal candidate is highly detail-oriented, customer-service driven, and comfortable managing recurring operational processes such as monthly carrier reconciliations, new hire enrollments, and employee issue resolution. This role requires discretion, strong follow-through, and confidence working directly with employees, vendors, and payroll partners.

The Benefits Coordinator role at Jacuzzi Group is fully remote, but must be located in and willing to work EST hours.

Responsibilities and Duties:

• Benefits Administration & Employee Support
• Serve as the primary contact for employee benefits inquiries, providing prompt and compassionate support. Manage daily operations of health and welfare benefits, including medical, dental, vision, life, disability, HSA/FSA, and optional plans.
• Administer new hire benefit enrollments, life event changes, terminations, and status updates in HRIS/benefits platforms.
• Support annual open enrollment execution, including system setup, testing, employee communications, and post-enrollment cleanup.
• Maintain benefits documentation and HRIS/benefit platforms content to improve employee self-service.
• Ensure employee 401(k) elections, contribution changes, and loan transactions are accurately reflected in the payroll system.
• Assist with employee retirement education by supporting communications, plan materials, and enrollment initiatives.
• Billing, Enrollment Accuracy & Data Integrity
• Conduct monthly carrier billing reconciliations and resolve discrepancies with carriers, payroll, and vendors.
• Ensure enrollment accuracy across HRIS, benefits platforms, payroll, and carrier systems.
• Track and resolve retroactive changes, refunds, and adjustments in a timely manner.
• Assist with routine 401(k)-related reporting and data reconciliation as needed.
• Vendor & Platform Coordination
• Partner with carriers, brokers, TPAs, and benefits platform providers to resolve employee issues and operational errors.
• Resolve complex cases effectively and assist with vendor data feeds, eligibility files, and platform maintenance.
• Leave of Absence & Disability Support
• Collaborate with HR Managers to manage leave of absence and disability benefits, ensuring timely collection of employee benefit premiums during unpaid or partially paid leave.
• Process and support benefit enrollment changes related to leaves of absence, including status changes, and return-from-leave events.
• Track leave and disability cases as they relate to benefits eligibility, enrollment timelines, alignment with COBRA and coverage continuity.
• Partner with vendors and internal teams to ensure benefits are aligned with approved leave statuses and timelines.
• Wellness Programs & Employee Engagement
• ·Support the facilitation of employee wellness challenges, campaigns, and activities, partnering with vendors and internal stakeholders as needed.
• Oversee wellness program participation metrics, track outcomes and trends, and manage wellness communications, calendars, and resources for employees.
• Issue recognition awards and incentives for wellness initiatives. Participate in the Wellness Committee by providing insights and assisting with program implementation and success.
• Compliance & Governance Support
• Support compliance requirements related to COBRA, ACA, ERISA, HIPAA, Section 125, and retirement plans.
• Assist with audits, reporting, and required notices and filings.
• Ensure confidentiality and proper handling of sensitive employee information at all times.

• Other duties as assigned

Compensation: $55,000 + (based on experience)

Requirements

• 2–3 years of hands-on benefits administration experience
• Ideally have some experience supporting employee-facing benefits and wellness programs
• Ideally have some experience with benefits billing reconciliation and/or enrollment audits
• Strong attention to detail
• Customer service orientation with excellent written and verbal communication skills.
• Proficiency with HRIS and benefits platforms
• Strong Excel skills.
• Experience supporting multi-state and/or multi-country employee populations.

Benefits

• Benefits
• 401(k) with matching program
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance