CSR / Dispatcher

Haynes Heating and Air Conditioning Inc.
Cedartown, GA

Customer Service Representative / Dispatcher

Performance‑Based Pay | In‑Office
Haynes Heating & Air Conditioning – Cedartown / Rome, GA

About the Role

This is not a traditional call‑center job.

The CSR / Dispatcher role exists for one clear purpose:
keep our technicians busy producing revenue by booking quality service appointments and following up on opportunities.

This role operates in a structured, systems‑driven environment with clear expectations, defined processes, and measurable outcomes.

If you enjoy clarity, accountability, and being rewarded directly for performance, you'll likely thrive here.
If you prefer loosely defined roles, constant reassurance, or guaranteed pay regardless of output, this role will not be a good fit.

What You'll Be Doing

  • Answer inbound customer calls and book service appointments
  • Make outbound calls when the schedule is not full, including:
    • Following up on unsold estimates
    • Calling past customers and members
    • Reactivating older opportunities
  • Support dispatch by keeping the board full, accurate, and organized
  • Ensure customers are informed, confident, and properly scheduled
  • Communicate clearly, professionally, and calmly with customers
  • Follow established scripts, systems, and workflows designed to maximize booking quality

This is a call‑focused role . You are not just answering phones — you are responsible for outcomes.

Compensation (Read Carefully)

This position has a low hourly base plus performance pay :

  • Hourly base: $12–$14/hour (based on experience)
  • $10 for every inbound call you successfully book
  • $20 for every outbound call you successfully book

Strong performers earn significantly more than hourly‑only roles.
Performance pay is earned through quality bookings — not volume alone.

What Success Looks Like

  • You are comfortable being measured by results
  • You like knowing exactly what success looks like
  • You do not avoid outbound calls when needed
  • You follow systems and scripts without needing reminders
  • You take ownership of problems and either solve them or bring solutions
  • You care about booking quality, accuracy, and follow‑through

How This Role Is Managed

You will be given:

  • Clear expectations
  • Defined systems and scripts
  • Direct feedback when needed

You will not be micromanaged.

This environment works best for people who:

  • Think independently
  • Execute calmly
  • Do not require emotional hand‑holding
  • Are comfortable with authority and accountability

This Role Is a Good Fit If You:

  • Are motivated by performance‑based pay
  • Enjoy booking appointments or sales‑adjacent work
  • Are confident on the phone and comfortable with outbound calls
  • Learn quickly and respond well to coaching
  • Prefer structure, clarity, and ownership of results
  • Can work independently without constant check‑ins

This Role Is NOT a Good Fit If You:

  • Want guaranteed pay regardless of output
  • Dislike outbound calls
  • Prefer unstructured or slow‑paced environments
  • Need frequent reassurance or unclear expectations
  • Struggle with scripts, feedback, or performance tracking

Schedule

  • Full‑time
  • In‑office
  • Fast‑paced service environment

Hiring Process

Qualified applicants will complete:

  1. A phone screen
  2. An in‑person interview

Equal Opportunity Employer

Haynes Heating & Air Conditioning is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable law.

Posted 2026-01-01

Recommended Jobs

Specialty Representative, GIC - Savannah / Augusta, GA

AbbVie
Savannah, GA

Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of to…

View Details
Posted 2026-02-27

Artificial Intelligence (AI) Business Partner (Hybrid)

Profisee
Alpharetta, GA

Brief Description Artificial Intelligence (AI) Business Partner (Hybrid) Company Purpose: Profisee exists to make Master Data Management easy for the purpose of unlocking the power of trusted da…

View Details
Posted 2026-03-15

De-Escalation Worker

River Edge Behavioral Health Center
Macon, GA

De-Escalation – DSP for the Crisis Service Diagnostic Center (CSDC).   Company Overview:   At River Edge Behavioral Health in Macon, GA, employees are expected to develop meaningful relationship…

View Details
Posted 2026-01-13

Senior Electrical Engineer

Liberty Personnel Services, Inc.
Georgia

Job Details: My client is a top notch MEP Consulting Engineering firm that is actively looking for Senior Electrical Engineering talent!  They do manufacturing facility design and installation fro…

View Details
Posted 2026-02-09

Technical Sales Representative

Resolute Industrial, LLC
Fayetteville, GA

Job Description Job Description At Mobile Air & Power Rentals , we provide innovative cooling, heating, dehumidification, and power solutions for our customers nationwide. We rent out a vast ar…

View Details
Posted 2026-03-20

Domestic Freight Operations Specialist - Nights & Weekends

FreightTAS LLC
Atlanta, GA

HIRING NOW: AFTER-HOURS / OVERNIGHT / WEEKEND POSITIONS ONLY Part-Time & Full-Time • Multiple U.S. Locations $65,000–$120,000 (Based on experience & location) A nationally recognized expedited…

View Details
Posted 2026-02-08

Life Insurance Sales Agent

Team Nexa Insurance Solutions
Atlanta, GA

Are you ready to grow your career in life insurance sales? At Team Nexa Insurance Solutions , we specialize in Final Expense Insurance – one of the fastest-growing markets in the industry – and w…

View Details
Posted 2026-01-05

SIU - Experienced Field Investigator - Part-Time

Command Investigations LLC
Atlanta, GA

Job Description Job Description Description: Command Investigations, LLC is seeking an Insurance Field Investigator with a minimum of three years experience to become part of a dynamic team. Thi…

View Details
Posted 2026-03-20

Network/Data Engineer

Pinnacle Group
Atlanta, GA

Position: Network/Data Engineer Location: Atlanta, Georgia Duration: Contract Job ID: 174749 Job Overview: The Network/Data Engineer is responsible for providing custom data network operational…

View Details
Posted 2026-02-26

Property Manager | Augusta, GA

The Klotz Group of Companies
Augusta, GA

Own the Property. Set the Standard. Deliver the Result. Role: Property Manager  Company: LVL Living  Location: Augusta, Georgia Type: Full-Time | On-Site | Salary: DOE + Performance Incentive…

View Details
Posted 2026-02-02