CSR / Dispatcher

Customer Service Representative / Dispatcher

Performance‑Based Pay | In‑Office
Haynes Heating & Air Conditioning – Cedartown / Rome, GA

About the Role

This is not a traditional call‑center job.

The CSR / Dispatcher role exists for one clear purpose:
keep our technicians busy producing revenue by booking quality service appointments and following up on opportunities.

This role operates in a structured, systems‑driven environment with clear expectations, defined processes, and measurable outcomes.

If you enjoy clarity, accountability, and being rewarded directly for performance, you'll likely thrive here.
If you prefer loosely defined roles, constant reassurance, or guaranteed pay regardless of output, this role will not be a good fit.

What You'll Be Doing

• Answer inbound customer calls and book service appointments
• Make outbound calls when the schedule is not full, including:
  • Following up on unsold estimates
  • Calling past customers and members
  • Reactivating older opportunities
• Support dispatch by keeping the board full, accurate, and organized
• Ensure customers are informed, confident, and properly scheduled
• Communicate clearly, professionally, and calmly with customers
• Follow established scripts, systems, and workflows designed to maximize booking quality

This is a call‑focused role . You are not just answering phones — you are responsible for outcomes.

Compensation (Read Carefully)

This position has a low hourly base plus performance pay :

• Hourly base: $12–$14/hour (based on experience)
• $10 for every inbound call you successfully book
• $20 for every outbound call you successfully book

Strong performers earn significantly more than hourly‑only roles.
Performance pay is earned through quality bookings — not volume alone.

What Success Looks Like

• You are comfortable being measured by results
• You like knowing exactly what success looks like
• You do not avoid outbound calls when needed
• You follow systems and scripts without needing reminders
• You take ownership of problems and either solve them or bring solutions
• You care about booking quality, accuracy, and follow‑through

How This Role Is Managed

You will be given:

• Clear expectations
• Defined systems and scripts
• Direct feedback when needed

You will not be micromanaged.

This environment works best for people who:

• Think independently
• Execute calmly
• Do not require emotional hand‑holding
• Are comfortable with authority and accountability

This Role Is a Good Fit If You:

• Are motivated by performance‑based pay
• Enjoy booking appointments or sales‑adjacent work
• Are confident on the phone and comfortable with outbound calls
• Learn quickly and respond well to coaching
• Prefer structure, clarity, and ownership of results
• Can work independently without constant check‑ins

This Role Is NOT a Good Fit If You:

• Want guaranteed pay regardless of output
• Dislike outbound calls
• Prefer unstructured or slow‑paced environments
• Need frequent reassurance or unclear expectations
• Struggle with scripts, feedback, or performance tracking

Schedule

• Full‑time
• In‑office
• Fast‑paced service environment

Hiring Process

Qualified applicants will complete:

1. A phone screen
2. An in‑person interview

Equal Opportunity Employer

Haynes Heating & Air Conditioning is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable law.