CSR / Dispatcher
Overview
We're hiring a Customer Service Representative / Dispatcher to serve as the first point of contact for our customers and help keep daily operations running smoothly. This role is critical to customer experience, scheduling efficiency, and team communication.
What You'll Do
Answer inbound calls and assist customers professionally
Schedule service appointments and dispatch technicians efficiently
Communicate clearly with customers and field staff
Accurately enter and update customer information
Support daily office operations as needed
Must-Haves (Required)
Strong customer service and phone communication skills
Reliable attendance and punctuality
Comfortable using computers and scheduling software
Ability to stay calm and organized in a fast-paced environment
Nice-to-Haves (Preferred)
Dispatch or call-center experience
HVAC or home services background
Schedule & Location
Full-time
In-office position
Pay & Benefits
Pay: [Approved range / Placeholder]
Benefits include PTO, holidays, and benefits package
Hiring Process
Qualified applicants will complete a phone screen followed by an in-person interview.
Equal Opportunity Employer
Haynes Heating & Air is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable law.
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