Business development agent
Description of the role: Join our team at Gwinnett Place Ford as a Business Development Agent! This role involves developing and implementing strategies to drive business growth and increase revenue. Responsibilities:
- Manage incoming internet and phone inquiries and proactively pursue additional customer leads.
- Set appointments.
- Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance for the service of their vehicle.
- Provide superior customer service and achieve highest degree of customer satisfaction.
- Work in close partnership with management to provide appropriated information to the customer.
- Meet specified monthly targets and goals.
- Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude.
- Must feel comfortable learning and using scripts.
- Must have strong typing skills.
- Prior experience in business development or sales
- Excellent communication and negotiation skills
- Ability to work independently and as part of a team
- Prior customer relations or BDC/Call Center experience preferred, but not required. We are willing to train and develop the right individual.
- High school diploma or GED equivalent.
- Excellent customer relationship skills.
- Self-starter, motivated and success driven.
- Confident, positive and high energy presence.
- Strong communication skills.
- Team-oriented with a desire to achieve both individual and collective goals.
- Previous experience in sales or business development preferred
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Knowledge of the automotive industry is a plus
- Competitive compensation of $15.00 - $30.00 per hour
- Opportunity for career growth and advancement
- Healthcare benefits and retirement savings plan
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