Accounts Receivable Team Lead

Accounts Receivable Team Lead

AICA Orthopedics | Marietta, GA

Hourly + Performance Bonus

Build Accountability. Coach Confidence. Drive Results.

ABOUT AICA ORTHOPEDICS

Leading integrated healthcare provider with 21 locations across metro Atlanta. 25 years of excellence in multi-disciplinary orthopedic care. Team of 400+ professionals delivering multidisciplinary care.

THE OPPORTUNITY

Junior leadership role for a strong AR performer ready to coach and develop team members. Help transform our accounts receivable team from reactive to proactive by building decision-making confidence and accountability. Work closely with the Revenue Cycle Managers to improve collections performance through daily coaching and performance management.

This role exists because our AR team needs stronger ownership mindset - team members are technically capable but need coaching to make confident decisions and take initiative.

WHAT YOU'LL DO

Team Development & Coaching

- Coach team members to make confident decisions within established guidelines

- Conduct weekly one-on-one sessions to build problem-solving skills

- Help team transition from "waiting for direction" to "taking ownership."

- Provide real-time feedback during challenging collection scenarios

- Identify skill gaps and partner with management on training solutions

Proactive Collections Leadership

- Lead shift from reactive problem-solving to proactive account management

- Implement systematic follow-up protocols to prevent aging accounts

- Train team to identify and address collection risks early

- Monitor performance metrics and coach individuals on improvement strategies

- Model effective collection techniques and decision-making

Daily Operations & Quality

- Oversee daily AR workflow while developing the team's self-management capability

- Monitor collection activities and provide guidance on complex accounts

- Review work quality and provide constructive feedback

- Support escalations while coaching team to handle more independently

- Ensure compliance with revenue cycle policies and payer requirements

Accountability & Performance

- Establish clear ownership where team members are responsible for their accounts

- Track individual and team performance against collection targets

- Address performance issues directly and constructively

- Recognize and reinforce positive decision-making and proactive behaviors

QUALIFICATIONS

Required:

- 3+ years experience in healthcare accounts receivable or revenue cycle

- Demonstrated success as top performer meeting/exceeding collection targets

- Natural coaching ability with patience for developing others

- Strong communication skills and ability to give constructive feedback

- Proficiency with practice management systems (NextGen preferred)

- Strong organizational skills and attention to follow-up

Preferred:

- Previous informal leadership, mentoring, or training experience

- Experience with insurance collections and denial resolution

- Knowledge of orthopedic or multi-specialty practice billing

- Understanding of personal injury and workers compensation processes

IDEAL CANDIDATE

You approach underperformance with curiosity, not frustration. You genuinely enjoy helping others develop skills and confidence. You lead by example with strong work ethic and initiative. You're energized by coaching challenges and balance empathy with accountability.

SUCCESS IN FIRST 90 DAYS

- Establish weekly coaching cadence with each team member

- Reduce management escalations by 25% as team gains confidence

- Implement proactive follow-up system reducing accounts aging past 60 days

- Team members demonstrate 3+ independent decisions weekly without approval

- Individual team members meet collection targets with coaching support

COMPENSATION & BENEFITS

- Competitive hourly rate

- Performance-based bonus tied to team development and collection results

- Comprehensive medical, dental, vision insurance

- 401(k) retirement plan

- Paid time off

- Leadership development and coaching skills training

- Clear path to Senior Team Lead, Collections Supervisor, or Revenue Cycle management

GROWTH OPPORTUNITY

This is a leadership development role with clear advancement path. Gain coaching and management experience while directly impacting team performance and organizational results. Receive mentorship from Revenue Cycle leadership.

WORK ENVIRONMENT

Fast-paced corporate office environment in Marietta, GA. Standard business hours with occasional flexibility needed for team support. Professional office setting with collaborative team culture.

READY TO GROW YOUR LEADERSHIP SKILLS?

Join AICA Orthopedics and help build a high-performing, confident AR team while advancing your career in healthcare revenue cycle management.

AICA Orthopedics is an equal opportunity employer and values diversity in our organization.

Apply Now

Requirements

Required:

- 3+ years of experience in healthcare accounts receivable or revenue cycle

- Demonstrated success as a top performer in meeting/exceeding collection targets

- Natural coaching ability with patience for developing others

- Strong communication skills and ability to give constructive feedback

- Proficiency with practice management systems (NextGen preferred)

- Strong organizational skills and attention to follow-up

Preferred:

- Previous informal leadership, mentoring, or training experience

- Experience with insurance collections and denial resolution

- Knowledge of orthopedic or multi-specialty practice billing

- Understanding of personal injury and workers' compensation processes